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Contact Us

Contact NZ Relay to:

  • Get answers to your questions
  • Make a suggestion or comment
  • Make a complaint. When calling about a specific incident, please provide the relay assistant’s (RA) identification number, date, and time of call.
  • Get assistance with a relay call
  • Request brochures, outreach materials, or presentations

NZ Relay Help Desk Hours of Operation:

NZ Relay Help Desk services are available 24 hours a day, seven days a week, 365 days a year.

TTY: 0800 4 713 713
Voice: 0800 4 715 715
Fax: 0800 4 329 697

Help Desk email:
helpdesk@nzrelay.co.nz

NZ RELAY Postal Address:
NZ Relay
PO Box 106900
Auckland 1143

Please use the TexMee App for Relay services on mobile devices.

Because if you're on a mobile device and wish to use relay services, you must use the TexMee App.

If you don't have the TexMee app installed, click on the download button below to get started.
To learn more about TexMee and how to use it, please click here.