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Important Information

What is Relay?>The NZ Relay Story>Important Information

News Zealand Relay is a telecommunication service for people who are deaf, hearing-impaired, deafblind or speech-impaired. Only genuine calls through New Zealand Relay are allowed.

The New Zealand Relay provider reserves the right to interrupt or disconnect any relay call that is not genuine.

Do not use for emergency services
Please do not use NZ Relay services to make emergency calls
Police receive all emergency calls on behalf of Police, Fire, Ambulance and coordinate calls to the appropriate service.

In an emergency, please contact Emergency Services directly on:
  • Deaf Emergency Fax 0800 16 16 10
  • Deaf Emergency TTY 0800 16 16 16
Further information on emergency services:


Terms and Conditions
Terms and Conditions:
New Zealand Relay may only be used on the understanding that you accept the Terms and Conditions below. By using New Zealand Relay you acknowledge that you understand and agree to abide by these Terms and Conditions.
  1. New Zealand Relay is only to be used to make genuine relay calls. A genuine relay call is to or from a person who is Deaf, deaf-blind, has a hearing, speech or other communication impairment and who cannot communicate effectively using a standard telephone or amplified telephone headset.
  2. New Zealand Relay is to be used without interfering with the use of these services by anybody else.
  3. The New Zealand Relay Provider is appointed by the Crown and the services available may be varied or discontinued in response to requests by the Crown.
  4. The New Zealand Relay Provider reserves the right to interrupt or disconnect any relay call that is not genuine or where the user interferes with use of New Zealand Relay by anybody else.
  5. The New Zealand Relay Provider reserves the right to modify, suspend, or restrict any service without notice and to change the eligibility for the use of any service.
  6. The New Zealand Relay Provider reserves the right to change any code or telephone number for making relay calls or accessing the relay system generally.
  7. The New Zealand Relay Provider reserves the right to change the price for services and to introduce a price for any service that is currently supplied free of charge.
  8. The Crown shall not be liable in any way for any failure of the relay system.
“Crown” means Her Majesty the Queen, in right of the Government of New Zealand.
Resources:
Important Information
Added on Thu, 13 May 2010
How to disconnect your call
Added on Thu, 13 May 2010
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