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The NZ Relay Story
An insight into how we came about!
New Zealand Relay (NZ Relay) is a telecommunications service for people who are Deaf, hearing-impaired, deaf-blind, or speech-impaired. You can use NZ Relay to make telephone calls to family, businesses, government ministries—anyone who has a phone.
Always available:- Relay services are available 24 hours a day, seven days a week, 365 days a year.
- Speech To Speech (STS) is a restricted days and hours service available Monday to Friday 7.30am to 9pm Saturday 9am to 5pm.
Accurate and transparent:- The Relay Assistant voices everything you type and types everything you say.
Private and confidential:- All New Zealand Relay calls are strictly private.
- When you hang up, the entire conversation is automatically erased at the Relay Centre.
Affordable services:- There is no call surcharge for relay assistance.
- Local and national calls are free of charge.
Note: You will have to pay separately for your telephone line rental.
Our Logo:
The NZ Relay logo has been selected by a group of representatives of various organisations who use relay services in one way or another. The design selected is a visual icon using the colours of dark aqua, maroon and white.
Our icon is the visual New Zealand Sign Language icon of Relay Services in the form of two handshapes portraying text-type phone communication in conjunction with the Kiwi symbol (NZ’s national icon). The Kiwi symbol is representative of all New Zealanders who use this mode of communication.
The icons were selected by those involved in our recent logo competition and considered the best by the group of representatives.
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