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The NZ Relay Story
Important Information
How to Use
How does it work?
TTY to Voice
Voice Carry-Over
Hearing Carry-Over
Speech to Speech
Email Pre-Call Setup
Internet Relay
VCO to VCO
VCO to TTY
Hearing Impaired Users
Video Relay Service (VRS)
Get Equipment
Your Questions (FAQs)
Advisory Group
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Not sure what to look for? Let us direct you!

Always available
Deaf users:
Deaf users who are unable to hear or speak on the phone can call using the TTY to Voice service. Read more
Accurate and transparent
Hearing Impaired users:
Hearing Impaired users who prefer the option of speaking directly to the other party can call NZ Relay on the Voice Carry Over service (VCO). Read more
Private and confidential
Speech Impaired users:
Speech Impaired users have two options: The Hearing Carry Over service (HCO) Read more or Speech to Speech (STS). Read more
Affordable services
Deafblind users:
Deafblind users have a number of options to suit a range of hearing and vision impairments and can call using the PacMate, TTY with LVD (large Visual Display) screen, or Internet Relay. Read more.
Affordable services
Mainstream phone users:
Mainstream phone users can call any of the above using a standard phone. Read more




 
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