Changes are coming to New Zealand’s Relay Services: From 1 February 2021, you will experience changes to the way you use and access NZ’s Relay Services.
A new-look website will combine all relay services in one place, and the introduction of a new NZ Relay app for your mobile phone or tablet will mean you can stay connected when you’re on the go.
Find out more about how these upcoming changes will affect you here.
This webpage features key information and helpful resources, including educational guides and FAQs. If you need further support with these changes, please contact
In the meantime, the current relay services will remain available as usual up until 31 January 2021.






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If you are Deaf, hearing impaired, Deafblind, speech impaired or a regular phone user, there is an option for you.

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Which service is the best match for you?

Not sure which service is best suited for you? Try our wizard, which will attempt to match you with the service that best suits your needs.

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The NZ Relay Story

NZ Relay operates 24/7 all year round. Everything that is typed or said by the sender is accurately relayed to the receiver. All calls are strictly confidential and private.

There are no charges for most calls.
Learn more about NZ Relay
NZ Relay is supported and funded by the New Zealand Government through the Ministry of Business, Innovation and Employment (MBIE). It is also endorsed by the National Foundation for the Deaf, Deaf Aotearoa New Zealand and Good Soundz Limited.
The NZ Relay range of services is provided by the Crown for people with communications disabilities. MBIE funds NZ Relay to provide equal work and lifestyle opportunities for those with speech, hearing and vision disabilities.

Please use the TexMee App for Relay services on mobile devices.

Because if you're on a mobile device and wish to use relay services, you must use the TexMee App.

If you don't have the TexMee app installed, click on the download button below to get started.
To learn more about TexMee and how to use it, please click here.