What services does NZ Relay offer?
New Zealand Relay provides the following services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers.
Explore our services by choosing one of the options listed below:
View Service Brochure
Mobile Text Relay
NZ Mobile Text Relay (MTR) enables Deaf and hearing impaired people to make a relay call using a mobile text application on their smartphone or tablet to communicate with hearing people.
With access to an Internet connection, MTR makes communicating on-the-go easier than ever.
The NZ Internet Relay (NZIR) service is offered to Deaf and hearing impaired individuals.
This service allows them to place relay calls over the Internet via their computer or laptop.
TTY to Voice
A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
If you struggle to hear on the phone, then CapTel will help you use the phone with confidence and reconnect you with the life you love.
With CapTel’s captioned phone services, you can be sure of what your callers are saying every time.
Voice Carry-Over (VCO) allows Deaf or hearing impaired people, who prefer to use their own voice, to speak directly to the party they are calling.
The RA will type the other party’s responses back to the VCO User who reads the typed message on their TTY screen.
Speech to Speech
Speech to Speech (STS) enables a person with a speech impairment to communicate over the telephone using his or her own voice or a voice synthesizer.
STS calls can be made by anyone, as long as one of the parties calling has a speech impairment.
Hearing Carry-Over (HCO) allows people who are speech impaired to use their hearing abilities to listen directly to the standard phone user (hearing person). The RA voices the typed responses from the HCO user to the standard phone user, who then speaks directly to the HCO user without RA intervention.
Speech to Speech (Video-Assisted)
Speech to Speech (Video-Assisted) is another option, using speech to speech technology for speech-impaired users to make relay calls via an STS RA and video communication.
The speech-impaired user uses skype to communicate with the STS RA, who places calls on your behalf.
Video Relay Service (VRS)
VRS enables users who use NZ Sign Language (NZSL) to communicate via videoconferencing with a Video Interpreter (VI) through the Internet or on a videophone.
The VI interprets/relays the signed conversation over the phone – in real time – to the standard phone user (hearing person).
Video Remote Interpreting (VRI)
VRI is a free service available to Deaf people when they have a meeting with staff at a government agency when a face-to-face NZSL Interpreter is not available.
Please use the TexMee App for Relay services on mobile devices.
Because if you're on a mobile device and wish to use relay services, you must use the TexMee App.
If you don't have the TexMee app installed, click on the download button below to get started.
To learn more about TexMee and how to use it, please click here.