Changes are coming to New Zealand’s Relay Services: From 1 February 2021, you will experience changes to the way you use and access NZ’s Relay Services.
A new-look website will combine all relay services in one place, and the introduction of a new NZ Relay app for your mobile phone or tablet will mean you can stay connected when you’re on the go.
Find out more about how these upcoming changes will affect you here.
This webpage features key information and helpful resources, including educational guides and FAQs. If you need further support with these changes, please contact helpdesk@nzrelay.co.nz.
In the meantime, the current relay services will remain available as usual up until 31 January 2021.

Mobile Text Relay

NZ Mobile Text Relay (MTR) enables Deaf people to make a relay call using their mobile phone or tablet computer to communicate with hearing people.
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Mobile Text Relay

NZ Mobile Text Relay (MTR) enables Deaf and hearing impaired people to make a relay call using their mobile phone or tablet - anytime, anywhere 24/7!

Imagine making a relay call directly through your smartphone. MTR makes communicating on-the-go easier than ever with access to an Internet connection. Once you have downloaded the TexMee application onto your phone simply select the ‘NZ Mobile Text Relay’ tab and a conversation box will automatically appear. You have the option of personalizing your calls by using ‘Call Set up’ eg. Colour, Font size.

Stay in touch 24/7 no matter where life takes you.
Connect with friends, businesses, professionals, take-away outlets. You name it, we can connect you!

Stay connected when you use MTR. NZ Relay Assistants (RA) will relay your text messages to the hearing person you want to communicate with and type everything heard back to you.

How to install or use TexMee on your phone or tablet?

Currently, TexMee is supported on Android smartphones or tablets and Apple iPhones or iPad. Choose one of the following links below for instructions in setting up TexMee on your device including an step-by-step guide to making calls:
  1. Mobile Text Relay Flyer

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Please use the TexMee App for Relay services on mobile devices.

Because if you're on a mobile device and wish to use relay services, you must use the TexMee App.

If you don't have the TexMee app installed, click on the download button below to get started.
To learn more about TexMee and how to use it, please click here.